Returns & exchanges
Last updated: October 2026
We want you to receive a piece that fits and that you actually wear. If something isn’t right, here’s how to solve it.
1. Right of withdrawal
Online purchases can be returned within 7 calendar days after delivery under the Brazilian Consumer Code (art. 49). In that case, the full amount paid is refunded, including standard shipping.
2. How to request
Email comercial@brenerstiff.com with your order number, the reason and, if possible, photos of the item. We’ll reply with shipping instructions within 2 business days.
3. Item condition
The item must be unused, unwashed, with original tags and packaging. Items showing signs of use may not be accepted for size exchanges, without prejudice to your legal rights in case of defect.
4. Defects
If the item has a manufacturing defect, contact us with photos and a description. We’ll assess it and offer repair, replacement or refund as appropriate and within the legal timeframe.
5. Refunds
Refunds are issued to the original payment method after we receive and inspect the item. Credit timing depends on Stripe and your card issuer or bank.
For Pix, the refund is requested through Stripe and may take a few business days to appear.
6. Size exchanges
Size exchanges depend on stock availability. Shipping for the first size exchange can be agreed case by case; please contact us before sending.
7. Contact
Returns and exchanges: comercial@brenerstiff.com.